There are various ways for us to support you. We
highly recommend you install the calling card on your computer and use the
support portal to open new tickets.
This is the easiest way to get in touch with us.
The calling card is a small applet that creates a
shortcut on your desktop to the "AltmanTC Rescue Calling
Card" whe you install it on your computer. When
you double-click on the calling card to run it a screen
comes up that gives you quick access to our contact
information, support portal, live technicians, our
website, and even our blog.
For best results we recommend visiting the support
portal to open a trouble ticket with a description of
your issue. Then connect to a live technician to
troubleshoot your issue on the spot.
If you are an existing client the most efficient way for us to
support you is to go to our support portal at
http://www.altmantcsupport.com and open a trouble
ticket. The client support portal provides a user friendly way for us
to manage our relationship with clients, partners, and vendors.
If this is your first time contacting us for help please
give us a call at (724) 901-2560 or e-mail us at
support@altmantc.com
and one of our technicians will be glad to help you.
If you could include your name, company name, phone number,
and e-mail address we will be able to assist you more efficiently.
We understand that troubleshooting computer related issues
over the phone can be frustrating for people. That
is why it is our goal to solve your problems as quickly
and as efficiently as possible so you can focus on running
your business. Our rescue software will allow us to
temporarily take control of your computer remotely over
a secure connection. This will allow us to diagnose
the problem much more quickly and accurately.
The rescue software was built from the ground up to make
sure your data remains safe and secure. Here are a
few of the security features:
Customers must permit a Technician to use each function
(Remote Control, Desktop View, File Transfer, System
Information, and Reboot & Reconnect)
Customers can choose to terminate the session at
any time
All traces of the Customer Applet disappear from
the remote PC when the session is finished
Comply with HIPAA, Sarbanes-Oxley and other corporate,
local, and federal legislation with end-to-end, 256-bit
SSL encryption — the same security levels used and trusted
by major banking institutions
Please do not try to use this rescue service without
talking to one of our friendly and helpful technicians first.
To get started just click on the "Connect
To A Technician" link above.
Technical
Support
